What is your returns policy?
Do you want to return something? No problem!
Most importantly, we are here to help you, and whatever the nature of your return, we will work to the fullest of our capacity to ensure an acceptable solution is reached.
I have been refunded the incorrect amount...
We're really sorry if we've made a mistake with your refund!
If this is the case please contact our Customer Service Team and we'll try and sort it out for you as soon as possible.
The following may affect the amount you have been refunded:
My item doesn't fit... can I return it?
Yes, this is no problem at all, provided that it is in new, unused and unwashed condition. However, we will need to determine the cause of the situation, so we can be sure to handle the issue appropriately. For example, if you have supplied the correct measurements, and we sent you the wrong size, we will cover the return shipping costs for you. However, if you supplied the incorrect sizes, then we are afraid you will be responsible for the shipping costs of the return. Therefore, please contact us before shipping any items back to us.
IMPORTANT - due to the nature of Budo products (particularly Kendo equipment) the correct sizes can be very confusing with new items, especially to those who are new to the activity. For example, Bogu parts often feel much too small when they are new - this is because they are designed to stretch to fit your exact size with use. Further, cotton uniforms are liable to shrinkage with washing, so can often seem too large at first, but after a couple of washes, they will shrink down to the correct fit. However, as we do not accept returns on used or washed items, if you are in doubt please don't hesitate to contact us.
I have received an incorrect or defective item in my order.
We want to sort out any issues with incorrect or defective items straightaway. Please contact us at firstname.lastname@example.org and we will work to resolve the issue as soon as possible.
The item isn't how I imagined it, I don't like it.
If you would like to return an item to us because it is not how you thought it would be, or you simply don't like it, then that is no problem at all. Provided the item is returned to us in new, unused/unwashed condition, we will happily refund you for its value.
However, we are afraid that in such cases we are unable to refund any delivery costs, and we regret to inform that you will be responsible for the cost of shipping the item back to us.